What do we mean by Lifetime Guarantee?
Gemini guarantees all of its products for life. This means that should a letter fade, break, or contain any defect, we will refinish or replace the defective materials at no cost to you, as long as the letters are installed on their original location.
Please note that our guarantee applies to defective material only, as described in our warranty statement: The following warranty is in lieu of all warranties expressed or implied.
Specifically, Seller and Manufacturer disclaims any warranty of merchantability or of fitness for a particular purpose and manufacturer / sellers only obligation shall be to replace such quantity of the product proved to be defective.
Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product.
Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith.
The foregoing may not be altered except by an agreement signed by officers of seller and manufacturer.
Keep in mind that all exterior letters will require some maintenance to retain their original luster. All plastic and metal letters should be periodically cleaned with a good dish soap and water to remove any dirt or pollutants gathered from the environment. Should the face of a metal letter get scratched, the polyurethane coating can be revitalized using a good car wax.
All Gemini letters and logos are designed to last a lifetime. We test all our materials and finishes, refine our coating technology, and deliver a product that we know will last much longer than the life of any sign you may install. From experience in the field and from our test lab results; we know that our products are designed to last in excess of ten years without any noticeable degradation of the appearance of our products. We know from many installations that are up around the world, that many of our products last for much longer than that.
Does Gemini's Guarantee cover letters installed in harsh environments?
Yes. As stated in Gemini’s warranty statement—Gemini will replace or rework all letters that fail in the field, but not cover your costs of removal, reinstallation, or any subsequent work done on the sign mounting surface. Therefore, it is important to keep the sign’s environment in mind when selecting the material and finish of letters that will be placed there.
Gemini has a wide range of products that stretch from the most stable in UV and chemical resistance (Formed Letters, Anodized Aluminum, and Painted products) to the most susceptible to failure when placed in harsh environments (Polished Brass, Natural Satin Aluminum, and Laminated Letters).
Impact resistance is also an issue when examining the regular wear and tear that may be present on a sign. Letters made from acrylic are always more prone to breakage than those made from CAB (Formed Plastic, Minnesota Letters) or metal.
Here is an example of the most common failure in the field of Gemini letters. Natural satin aluminum letters installed in coastal areas; within contact of regular sprinklers, fountains, diesel exhaust, or other harsh environment will always suffer premature clearcoat failure. Despite our best aluminum alloys, powder coats, and finishing techniques—aluminum remains extremely reactive and will degrade when placed in an area with moderate UV exposure and harsh chemical or excessive moisture contact. The only way to ensure that aluminum letters do not corrode is to anodize the surface of the letter. Here are a few examples from our test lab that show accelerated weathering with both salt fog and UV exposure.